Return & Refund
1. You can claim a refund if you get a
(a) Defective product
(b) Damaged product
(c) Product which has no similarity with the product shown in the website.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Gifts cards of any value, e-books and other digital products are non-returnable.
2. To claim the refund, you have to follow the following process
(a) Within 7 days of receipt of the product, please send us an email to [email protected] with your order details
(b) You will get a return mail within two working days. In the mail you will get the address for returning the item. Please pack the item as it was at the time of receiving. Do mention the order ID on the package.
(c) We will try our best to pick up the product from your site. We will inform you about the logistics agency who will pick up the product. In case it is not possible, we will intimate you about the condition. In that case, you have to courier the item to the address mentioned in the email. Do include the The Chayi invoice & the original receipt of courier charges. Please ensure that the product is unused.
(d) You have to reply to the previous email with the tracking ID and the name of the courier service.
(e) After receiving the defective item, we will refund the total order amount. We will reimburse your shipping charges too in case you have to courier it at your own cost.
Replacement/Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
*If you have any query about this policy or if you have any suggestion to improve this policy, please contact us using the contact us form.
